Human Capital


Training session in creative thinking for staff

People are our greatest asset and it is their passion, professionalism, talent and commitment that form the backbone of our success. Recognising that people make the ultimate difference in the success of our business, we adopt an integrated human capital strategy to recruit, develop and motivate employees.

Talent Management Strategy
We are relentless in seeking outstanding talents both internally and externally to strengthen our bench strength and to support our growth in Singapore. As part of our talent management strategy, talents are recruited at different points in their careers, from fresh graduates to young, mid-career professionals, and industry veterans.

We are committed to staff development and continuous training. A comprehensive development programme is developed for staff at all levels to acquire relevant knowledge and skills to perform at their best. This includes sponsorships of diploma, degree, masters and executive development programmes, as well as rotations across different malls or functions to gain exposure and learn new skills.

At the core of our development programme is a systematic 5 to 10-day immersion programme for all new hires to gain insights into our business operations, strategies, core values and management philosophy.

We also work closely with CapitaLand Institute of Management and Business (CLIMB) to provide staff with a wide range of professional and personal development courses in areas such as communication, innovation, real estate management, fi nance, investment and leadership development.

Overseas study visits constitute one of our key iconic development programmes as they enable staff to widen their exposure and gain insights into overseas retail mall management and unique retail concepts. This year, we organised three study trips to Beijing, one to Hong Kong and Shenzhen, as well as one to London.

Through our comprehensive and systematic staff development programme, we are able to groom more talents to drive and support our business growth and operations in Singapore.

Competitive Compensation & Benefits
We motivate and reward employees with comprehensive and competitive compensation and benefits which are contingent on achieving performance targets. The incentive plan includes short-term cash bonuses and long-term equity-based reward plans such as restricted shares and performance share plans. Regular benchmarking against different markets and innovation in compensation strategies ensure that we remain competitive and continue to attract and retain talent.

Engaging Our People
Beyond providing our people with exciting and challenging careers, we believe that it is equally important to cultivate an open work culture that facilitates communication and teamwork, and promotes the open exchange of ideas.

In line with our staff engagement strategy, senior management conducts regular staff communication sessions to share key financial results and strategic business thrusts, and to engage staff in open exchange of ideas and suggestions for business improvements.

Caring For Our People - Total Well Being
Key to our human resource management philosophy is total wellness for our employees. Workplace total wellness initiatives in 2009 included regular talks and outdoor recreational activities such as a soccer tournament, rafting and a fun walk at Hort Park, to promote healthy lifestyles and work-life harmony.

We believe our success is shaped by our people and we will continue to manage and develop our human capital.